United Bank for Africa (UBA) Plc, Africa’s Global Bank, has formally launched its 2025 Customer Service Week celebrations below the inspiring world theme, “Mission: Possible.” The {bank} is leveraging this annual celebration to reaffirm its dedication to remodeling buyer challenges into alternatives and constantly delivering distinctive service throughout its markets.
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Customer Service Week is noticed globally to acknowledge the significance of customer support excellence and the very important function it performs in enterprise success. For UBA, the week is an opportunity to bolster its Customer 1st philosophy, which locations the shopper on the coronary heart of each choice, innovation, and repair delivered.
Speaking on the flag-off occasion, Group Managing Director/CEO, Oliver Alawuba, emphasised the {bank}’s customer-centric method and its dedication to pushing boundaries to satisfy and exceed expectations.
Alawuba mentioned; “As Africa’s global bank, we understand the unique challenges our customers face across different markets. That is why we are constantly investing in technology, people, and processes that make banking easier, faster, and more rewarding.”
“This week is not just about celebrating our customers but about renewing our pledge to make the impossible possible for them. At UBA, we remain committed not just to meeting expectations, but to exceeding them.”
Echoing this, Michelle Nwoga, UBA’s Group Head, Customer Experience, highlighted the {bank}’s unwavering mission to offer options which might be each revolutionary and impactful.
Nwoga mentioned; “Whether it is enabling real-time cross-border transactions, supporting SMEs to thrive against all odds, or ensuring seamless digital banking access, our mission is to turn the impossible into possible realities for our customers.”
“This week, we’re celebrating that mission and the customers who inspire us to push the limits every day.”
UBA has a historical past of pioneering improvements that redefine customer support in Africa’s banking panorama. The {bank} was the primary Pan-African establishment to introduce 24/7 multilingual contact centres, and it revolutionized digital banking with Leo, Africa’s first AI-powered digital banker, which has remodeled how clients work together with banking providers throughout numerous messaging platforms.
Additionally, UBA continues to bridge the hole for tens of millions of Africans within the diaspora by facilitating safe and seamless cross-continental remittances and commerce transactions, breaking down geographical and {economic} limitations.
As a part of the 2025 Customer Service Week, UBA has rolled out a collection of mission-driven initiatives, together with:
Business collection for Small and Medium Scale Enterprises (SMEs) to equip entrepreneurs with instruments to develop and scale their companies.
Financial literacy applications designed to assist clients navigate immediately’s evolving {economic} realities.
Educational alternatives for youth, reminiscent of the continued National Essay Competition for Senior Secondary School college students, which goals to advertise educational excellence and significant pondering.
With over 45 million clients throughout 1,000+ workplaces in 20 African nations and worldwide presence in New York, London, Paris, and Dubai, UBA is well-positioned to proceed delivering transformative providers that drive progress, connectivity, and {financial} inclusion.
As the {bank} celebrates this yr’s Customer Service Week, the message is loud and clear: No mission is not possible in the case of serving clients. At UBA, service excellence isn’t just a aim it’s a promise
