The Company Affairs Fee (CAC) is standing agency behind its newly launched Clever Firms Registration Portal (ICRP), a digital platform powered by synthetic intelligence, amid a wave of criticism from customers over technical glitches and gradual service.
Regardless of rising complaints from legal professionals, enterprise homeowners, and company brokers, the CAC insists the portal is a transformative improve to its operations — able to dealing with over 11,000 registration and compliance instances day by day and processing as many as 8,000 identify reservations in a single day.
In an announcement launched on Sunday, the Fee urged endurance from the general public, attributing present service hiccups to “teething challenges” widespread with main system overhauls.
“We’re not unmindful of complaints,” the Fee stated. “However we’re totally dedicated to delivering higher high quality providers. The portal will quickly carry out optimally as a real champion of service excellence.”
Beforehand, identify reservations might take as much as two weeks below the guide system, however the CAC says this identical course of is now dealt with inside hours on the ICRP.
Whereas critics say the system is riddled with login points and delayed verifications, the CAC claims the delays are sometimes attributable to exterior bottlenecks, notably with id verification providers supplied by the Nationwide Id Administration Fee (NIMC).
To mitigate this, the CAC says it has adopted different verification applied sciences and is increasing its fee techniques to incorporate extra gateways, making certain quicker, real-time transactions.
OTP authentication for every transaction, despatched to the person’s registered e mail or cellphone.
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Automated checks to forestall third-party entry or duplicate accounts.
Built-in fee processing through Remita for duties and charges.
Improved knowledge privateness in compliance with the Knowledge Safety Act 2023.
Regardless of pushback from some authorized practitioners who declare the system complicates routine procedures, the CAC maintains that the ICRP displays world requirements in digital registration.
“It is a customer-centric innovation,” the assertion added. “It’s constructed not only for pace, however for safety, integrity, and future scalability.”
The Fee stories that it now receives and processes over 3,000 emails day by day, a quantity that led to its full automation drive.
Whereas full system stability continues to be a piece in progress, the CAC has reaffirmed its dedication to a clean transition and higher person expertise.
“Our objective stays easy: to emplace processes and frameworks that may stand the take a look at of time in company service supply.”
As Nigeria pushes to enhance its ease of doing enterprise rankings, the success or failure of this AI-powered portal might function a litmus take a look at for the broader digital transformation agenda within the nation’s public sector.
