SIFAX Group has as soon as once more demonstrated its sturdy dedication to service excellence and buyer satisfaction because it joined organisations internationally to have fun the 2025 Customer Service Week themed “Mission: Possible.”
The weeklong celebration, which passed off throughout all SIFAX subsidiaries, was designed to understand each inside and exterior clients, reinforce teamwork, and deepen the corporate’s customer-first tradition.
Mrs. Wunmi Eniola-Jegede, on the grand finale on Friday, reiterated the corporate’s pledge to repeatedly enhance buyer expertise by employees empowerment and innovation.
“At SIFAX, our customers, internal and external, are at the heart of everything we do. Their satisfaction defines our success, and we will keep investing in people and processes to make service excellence a lifestyle,” she said.
She additional counseled staff and clients for his or her loyalty and contributions to the corporate’s success. She appreciated employees for his or her exhausting work and dedication, urging them to maintain elevating the bar in service supply.
According to her, this is a chance to replicate on the corporate’s progress journey, recognize those that had served faithfully, and keep in mind colleagues who had handed on through the years.
Also talking on the occasion, Mr. Oliver Omajuwa, Deputy Director, Strategy and Operations, famous that the theme “Mission Possible” captures the essence of SIFAX’s service philosophy, which views each problem as a possibility to excel by the correct angle and teamwork.
According to him, “There are two categories of customers — the external customers who patronise us, and the internal customers who work within the company. The way we treat one another internally reflects in how we treat our external customers.” He urged employees to see colleagues as household and to make sure that private variations by no means intrude with service supply.
Earlier within the week, from Ports and Cargo Handling Services to SIFAX Logistics and Skyway Aviation Handling Company (SAHCO), subsidiaries took half within the weeklong occasions that showcased SIFAX’s unified customer-service philosophy. Employees participated in state of affairs performs, orientation periods, and team-building workouts designed to enhance communication and responsiveness.
From the adorning of places of work and buyer appreciation gestures to the Role-Swap Day, the place Managing Directors and Heads of Business Units took turns serving as customer support representatives, every exercise was designed to assist leaders and staff expertise service from completely different views.
The Group additionally prioritised employees well-being by a Health and Wellness Day, providing free blood stress, sugar stage, and BMI checks for workers and clients. Health consultants engaged individuals in an eye-care consciousness session that pressured the significance of preventive care and office security, notably for workers who work lengthy hours on computer systems.
An interactive Experience Sharing Session coordinated by Mrs. Catherine Abuah, Group Head, Marketing and Chairperson of the Customer Service Week Committee, supplied a platform for workers to trade sensible insights on dealing with buyer considerations and enhancing inside processes.
The grand finale, featured trivia, video games, and a cake-cutting ceremony. Departmental representatives participated in pleasant competitions and photograph periods that fostered unity and pleasure throughout groups.
The 2025 Customer Service Week celebration, which ran from October 6 to 10, as soon as once more highlighted SIFAX Group’s dedication to constructing a office the place staff really feel valued and clients obtain distinctive service at each touchpoint proving that for SIFAX, Mission: Possible is not only a theme, however a tradition.
