The Managing Director/Chief Executive Officer of Unity Bank Plc, Mr. Ebenezer Kolawole, has stated {that a} service tradition constructed on responsiveness and innovation will differentiate the impression that customer support could make in any organisation.
Making the remarks on the flag off of the Customer Service Week 2025 in Unity Bank, Mr. Kolawole acknowledged that “apart from constantly improving the way in which better customer support can be achieved, the increasing sophistication of our customers have made the Bank to also begin to focus more on customer experience innovation with investment being made in technology, systems, and people which enable us redefine our customer journey altogether”.
While extolling the Bank for all the time rising to any event, the Managing Director celebrated the resilient frontline workers for his or her unwavering dedication and reaffirmed the establishment’s dedication to delivering distinctive customer support throughout all contact factors, stating that this yr’s celebration, themed “Mission: Possible,” underscores the Bank’s unwavering perception that each buyer wants may be met by innovation, teamwork, and with service tradition.
“The Bank’s customer service teams are well acclaimed for their passion, professionalism, and resilience in fulfilling the institution’s mission to provide exceptional service to its growing customer base”, the Unity Bank MD additional acknowledged.
In additional acknowledgement, Mr. Kolawole acknowledged: “At Unity Bank, our mission is clear — to make banking simple, accessible, and rewarding for every customer. ‘Mission Possible’ captures the spirit with which we approach every challenge and opportunity to serve; whether through our digital platforms, branch interactions, or customer support channels”.
Additionally, the Bank’s Chief Customer Service Officer, Elfrida Igebu, emphasised the importance of recognising and celebrating workers who constantly go above and past to serve clients.
“This year’s theme reminds us that what may seem challenging is always achievable with the right attitude, teamwork, and customer-first mindset. Our frontline teams embody this every day by demonstrating that at Unity Bank, service excellence is not just a goal, it is our mission,” Igebu stated.
Throughout the week, Unity Bank organised actions throughout its branches and workplaces nationwide to mirror the Customer Service Week 2025, from buyer appreciation engagements, Award of recognition for Staff, establishing festive atmosphere and decor, flamboyant service and cultural costumes donned by members to digital media activations.
In time previous, Unity Bank was among the many first {financial} establishments to introduce a multilingual USSD platform, *7799#, and from then onwards, the Bank continues to improve options of its cell banking platform, Unifi app, for optimisation, reinforcing buyer expertise innovation and comfort.
