At least 31 workers with MultiChoice Group in Abuja have alleged abrupt termination of their appointments without prior notice.
The affected workers, who operated under the Customer Value Management (CVM) unit, said they were summoned to a boardroom meeting on March 27, 2026, where they were informed that their services were no longer required.
According to Sahara Reporters, affected staff said the announcement came as a shock, particularly as many of them had spent between four and 10 years on the job.
The workers explained that their role in the CVM department involved outbound calls to customers, encouraging subscription renewals and addressing service-related concerns.
They further clarified that although they worked directly within MultiChoice operations and carried company identification, their employment was facilitated through an outsourcing firm, ZetaWeb.
The source added that a representative of ZetaWeb’s Human Resources unit conveyed the termination decision, while also acknowledging that the mandatory one-week notice was not given.
One of the disengaged staff members, who spoke to SaharaReporters on condition of anonymity, said, “We were about 31 in number. When we got to the meeting, we were told our services were no longer needed. There was no prior notice.”
“They apologised for not giving us notice and said they would pay us an additional month’s salary, including April, to cushion the effect,” the worker stated.
Despite the offer, the affected staff have appealed to MultiChoice management to reconsider the decision, calling for possible reinstatement.
“We are appealing to the management to look into our case. If it is about performance targets, we are willing to improve. We just want an opportunity to continue working,” the source added.
Another victim, Mr. David Ngbede Ejeh, a Customer Service Representative (CSR), said he and several colleagues have already engaged the services of a lawyer to challenge their dismissal in court.
According to him, their legal team has begun the process of filing the necessary applications, including motions to address what they consider procedural and contractual violations surrounding their termination.
“We have taken steps to pursue justice. Our lawyer is reviewing all the details and will proceed with the necessary court actions. We are determined to ensure that our voices are heard and that due process is followed,” he said.
He alleged that the termination was carried out without prior notice, contrary to labour regulations and the terms of their employment.
“There was no formal notice, no one-week or even one-day notification. We were asked to vacate the premises within 10 minutes, as if we were criminals. It was humiliating and unfair,” he stated.
Mr. David further claimed that many of the affected workers had served the company diligently for several years, with some spending close to a decade in service. He noted that beyond the loss of income, the sudden dismissal has had serious emotional and health implications for staff.
“A lot of us are dealing with medical challenges linked to the nature of the job, including vision problems from prolonged screen exposure. Some employees are primary breadwinners, single parents and widows whose livelihoods depend entirely on this job,” he added.
Responding to the allegations surrounding the dismissal of 31 CVM staff members, the management maintained that due process was followed and that the decision was based on performance.
Human Resource Executive at Zeta-Web Nigeria Ltd., Mr. Emmanuel Motito, denied the claims, stating that the affected employees had been duly informed prior to their disengagement
“I communicated the exit,” Motito said, adding that the process was not abrupt as alleged. He maintained that appropriate communication channels were used.
He explained that employees are generally required to give two weeks’ notice before resigning or forfeit their salary in lieu of notice. He added that the organisation also has provisions to compensate staff where necessary, depending on the circumstances of their exit.
