The Nigerian Civil Aviation Authority (NCAA) has issued a proper sanction letter to Kenya Airways over a number of shopper safety violations involving three passengers, together with Gloria Omisore.
Michael Achimugu, NCAA’s Director of Public Affairs and Shopper Safety, disclosed the event, late evening on Wednesday, Could 7, through his official X account.
“In line with the NCAA, the sanctions stem from the airline’s failure to uphold a number of key obligations, together with the NCAA has despatched a letter of sanction to the operator, Kenya Airways, over the circumstances of Gloria Omisore and two different passengers,” Achimugu said.
He defined that the violations included “shopper protection-related infractions together with proper to care, failure to supply full disclosure of phrases of carriage, failure to reply to the Authority’s request, failure to course of refund and compensation, and misplaced baggage.”
The sanction letter reportedly contains {financial} penalties and calls for particular corrective measures.
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“Along with the nice in keeping with the NCAA Rules 2023, the airline has seven days to pay the refunds and compensation of 1000 particular drawing rights to the affected passengers,” the assertion stated.
The company warned that “failure to adjust to the letter will entice stiffer penalties for the airline.”
This disciplinary transfer follows a February 2025 incident involving Omisore, who was flown from Lagos to Nairobi with out the required French transit visa for her onward journey to Manchester. She was left stranded in Nairobi for 17 hours, adopted by one other 10-hour delay.
Regardless of affected by a medical situation, Omisore allegedly acquired insufficient care throughout the layover. The NCAA additionally faulted Kenya Airways’ assertion on the matter, which it described as deceptive.
Achimugu stated the airline was directed to revise its public account of the incident to replicate the true details, however “there was no compliance.”
