Leading payments technology company, Paystack, has tapped into the AI wave for businesses with the introduction of an AI-powered “Command Centre” that allows businesses to interact with their payment data using plain-language questions instead of manually navigating dashboards.
The redesigned launch marks a major evolution in how businesses interact with the company’s 10-year-old product, which has helped to monitor transactions, manage settlements, review disputes, and run day-to-day payment operations for thousands of merchants.
The revamped dashboard, built on Pax, Paystack’s internal design system, includes the AI-native Command Centre, which is embedded directly into the Dashboard, allowing businesses to ask questions in plain language and receive answers grounded in their own Paystack data, as text, tables, or charts.
The system combines GPT models, structured data retrieval, and visualisation tools to deliver responses in the most relevant format.
It also has a simpler product architecture, with navigation reorganised into two core sections: Payments and Products, making it easier for merchants to find what they need and scale as Paystack’s offerings grow.
In a statement, the company said it also has full mobile parity that makes every screen, feature, and action available on mobile as well as desktop. It also offers a dark mode feature, as well as stronger analytics and clearer navigation built into the foundation of the product
“Businesses don’t come to their dashboard because they want to click through pages. They come because they have questions,” said Ms Dara Assim-Ita, Senior Product Designer at Paystack, who led the rebuild.
“Over the last decade, we have seen firsthand how much time merchants lose navigating tools that were built to display data rather than deliver answers. With this rebuild, we have changed that. Merchants can now simply ask ‘What happened with this transaction?’ or ‘Why is revenue down this week?’ and get a direct answer. The goal is to make the Dashboard feel less like a static reporting tool and more like an intelligent command centre – one that helps merchants understand what’s happening, find what they need faster, and make better decisions.”
To support the experience, Paystack built a new service called Project Canvas API, which handles conversations, connects to model providers, and interfaces with existing Paystack systems.
As the Dashboard handles sensitive financial data, the system was built to ensure responses are grounded in real merchant data and screened against safety and compliance requirements before being returned.
The company also worked closely with its Data Protection and Privacy team, completed a Data Protection Impact Assessment, and ran extensive adversarial testing ahead of launch.
“We are at a point where artificial intelligence is rapidly becoming integral to how businesses operate, and Paystack is committed to being on that curve for our merchants. The most powerful application of AI disappears into the work people are already trying to do, and that was the design principle behind this,” Ms Assim-Ita added.
