During the preliminary inquiry, the authority said it found serious indications that Meta’s practices prevented third-party general-purpose generative AI chatbots and assistants from providing services through WhatsApp as a primary platform, potentially constituting a violation of competition rules.
To prevent irreparable harm pending a final decision, the board imposed an interim measure.
Under the ruling, Meta must establish conditions enabling third-party general-purpose generative AI chatbots and assistants to provide services through WhatsApp as a primary platform.
The authority said those conditions must not create de facto or economic obstacles that would hinder the provision of such services.
If Meta fails to comply with the obligations set out in the interim measure within one month of receiving the reasoned decision, the company will face administrative fines.
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