A distressed Ghanaian woman is calling for accountability from MTN after she says GH₵2,000 disappeared from her mobile money account at the exact moment she was standing beside an agent attempting to withdraw it.
Speaking directly to camera, visibly shaken by the experience, she questioned how such a coincidence could happen if the network itself wasn’t somehow involved.
“If not MTN that has taken the money, how did they know at that moment I was at the MoMo agent’s side to withdraw money?” she asked, pressing for an explanation that, according to her, has yet to come.
For her, the timing was impossible to ignore, insisting that money vanishing from her account precisely as she stood ready to collect it raised more questions than coincidence could reasonably explain.
She used the moment to call on fellow Ghanaians to speak up and push back against what she described as a recurring issue with the network’s mobile money services.
Dressed in a bright yellow smock, she didn’t hold back her frustration, urging citizens not to stay silent on an issue she believes has affected more people than just her, and demanding that MTN take the matter seriously rather than leaving customers to absorb losses they can’t explain.
